Case Studies
| A leading fashion & lifestyle destination in Latin America, Southeast Asia and ANZ, connecting over 10,000 global, local and own fashion brands to a market of more than 800 million consumers. | – An E-Commerce platform for global merchant management
– Manages 25 AWS EKS cluster both staging, production, and monitoring multiple region and multiple country deployment. – Plan to setup CI/CD and AWS component for new microservice and deploy to all countries follow gitOps methodology – Centralize monitoring of all sites for countries (AU, BR, CO, CL, AR, MY, SG, TW, ID, PH, HK, RU) and respond in SLA agreement – Build and deploy Internal Development Portal to have full catalog of all microservices and save time for the developer team to do self-service project setup. |
| A company based on US delivers furniture and equipment, handle new construction and renovations for schools | Provide 24/7 support & maintenance service since 2006 to 2018 for a retailer in US:
– Offshore Production Support team to resolve tickets from all departments: build and deploy environment, development and production servers – On-call Support team to help for urgent tasks in US working Hours |
| A multinational corporation specialized in software and services for communications, media and financial services providers | – Production Support team to resolve Production tickets
– On-call Support team for urgent tasks – Locations: Asia, Australia, US |
| A global mobile marketing and carrier billing m-commerce product: •Carrier Billing •Performance Marketing •Mobile Advertising •Creative |
– Manage on-premises and AWS-hosted infrastructure including migration from premises to cloud, setup and maintain multi-regions infrastructures including servers,
applications, storage, virtualisation, network and security (100 instances on AWS, 15,000 active subscribers) – Work in DevOps model to provision environment, troubleshooting and deploy new releases – Provide Level 1 & 2 technical support, and participate in 24×7 on-call roster – Liaise with telecom carriers and content vendors to resolve connection issues with payment system |
| An international software company | – Offshore Production Support team (Level 2 & 3) to resolve tickets from ~100 schools in Australia, UK and Singapore
– On-call Support team for urgent tasks Main activities •Product deployment, upgrading and troubleshooting •Consult users and direct resolve issues with Windows Server, MS SQL, SharePoint, IIS Web Server, AD, DNS, TMG Firewall 2010, etc. |
| A software outsourcing for global market with over 300 engineers | – Providing consultancy for establishment ISMS from scratch to the full achievement of ISO27001:2013 in 04 months
– Performing yearly surveillance audit and advising how to fix non-compliance – Locations: Tan Binh Dist., HCMC, Vietnam |
| An international travel agency providing over 1,000 tours per year | – Providing consultancy in defining standard policies, regulations, procedures,…to comply with partners’ requirements, as well as ISO27001:2013
– Advising in automation processes for request management, access management, incident handling, change controls, etc. for information security – Locations: Binh Thanh Dist., HCMC, Vietnam |
| Online callcenters and telesale service provider with 1,000+ customers in Vietnam | – Providing consultancy in defining standard policies, regulations, procedures,…to comply with partners’ requirements, as well as ISO27001:2022
– Advising technical solutions for vulnerabilities scanning on customers’ production systems. – Locations: Thu Duc City, HCMC, Vietnam |